Oracle Cloud Support

 

Now that Oracle is a full fledged Cloud company, certain changes can be seen across their sites, letting visitors known that they tend to move to the cloud full on. If you are using an Oracle cloud product, you will see changes in their supportweb system. Logging into Suppotweb with the OPN of your cloud service takes you a new site, with the text "Oracle Cloud Support" on the top.

 

This new site has a minimalistic design, even the process of creating a Service Request is easier.

 

Clicking on the "Knowledge" tab , the search page is toned down. Users can choose to search in the realm of their cloud product, or search in "All Knowledge" for fill supportweb content.

Getting started with Taleo Connect Client (TCC)

 

 

I have recently switched tracks to the cloud world of enterprise computing, and am going through Taleo. It is Oracle's recruiting/onboarding HR system, which has still not been fully integrated to HCM Cloud. Taleo Enterprise Edition runs on the web in any browser, however for batch integration purposes, it provides a standalone executable program called the Taleo Connect Client ie; TCC. (The last TCC I knew was the Turbo C Compiler from Borland Systems). If you need to import/export records in Taleo in bulk, TCC is the way you go.

 

1: First, log on to Oracle eDelivery, and choose the Taleo family of products. I am choosing the 32 bit windows version, because I can.

 

 

2: The current & latest version of Taleo, as of writing this, is 14A. You see, Taleo pushes three fixes in a year, and call them A,B and C. Be sure to click the link "Oracle Taleo Enterprise Editoin 14A", the other links are for older releases. The latest release came out just yesterday !

 

3) On the next page, you will see multiple links, and have to choose only two. Choose the windows version of the Application Installer and Data Model.

 

 

4) Now unzip the files and run the installers. I am going to run the top two installables in the screenshot above.

 

5) First install the data model. The Application installer requires the path were the data model is installed.

 

 

 

6) After running both installers, start the Taleo Connect Client.

 

 

 

7) OK, you will now get this window to start using the Tool. All the fields above need to be filled.

 

8)  Choose a product name from the latest version, don't worry, you can always change the product later.

The Protocol will be HTTPS.

The Host will be the address of your cloud instance. You need to register with Oracle to get this. It is also the place where you will configure and use the Taleo Application. Choose 443 as the port value.

Authentication:  I chose User Name Token authentication.

Now enter the credentials of the user allowed to use Taleo Integration Services, usually the administrator login.

 

9) Ahaa…Finally. The TCC window opens up.  But there is still lot of steps involved to start exporting/importing data to the system.