Tools–SIF from multiple objects

Siebel Tool’s “Add to Archive” feature which creates SIF files is a real lifesaver when code needs to be migrated in development phase.  You can create a SIF from different selections in one object selection, eg: you can SIF multiple applets together:

Or you can create a SIF from an entire project, in which case all the different objects in that project get added into a single file.

But is it possible to create a SIF file from different objects in different projects ? Siebel Tools documents how this can be done in its help system, but generally developers are not aware of this feature.

First select the first objects types to be added into the archive file, here it’s applets :

Next, without closing the popup applet in front, use the object explorer to navigate to the other object type which needs to be added. Here, I am adding Business Components from a totally different project. Again , select the business components to be added , right-click and select ‘Add to Archive’

The selected objects also get added to the same archive file, even if they are from different projects.

This can be repeated for all repository objects , giving a single file with required objects. However, on the target tools system, all the different projects have to be locked for object insertion. Tools will tell you which project needs to be locked  during the import process.

CMRFly - a new CRM system on Windows

I was just browsing my HackerNews RSS feed when I cam across a post with screenshots of CRMFly, a small CRM tool developed for the Windows platform. It looks like a very watered down version of the most common CRM functions in a small executable package. Some of the screenshots of the application show it's similarity to Microsoft Outlook. And for more, head up to CRMFly website.

Interestingly, the customer support site of the tool looks like it is built on Desk.com. Desk.com is a new offering from Salesforce.com for small and medium businesses.

Tasks

Track your projects and tasks in the same location as you track your leads and opportunities.   A project can have many tasks and Each Project is tied to a customer.

Configuration

With Configurable lists, you can control your workflow. Configure your own Task Statuses, Project Statuses, Task Contexts, Project Types, Product Types, Goal Types, Opportunity Statuses, Goal Types, and more.

Browser Scripts–‘this’ is a problem

 

One issue I have faced numerous times with Siebel’s browser scripts is that the ‘this’ reference is not recognized when invoked in a separate function.

This code works fine when written directly in the PreInvoke section of the applet:

function Applet_PreInvokeMethod(name, inputPropSet)
{
    if (name == "CustomMethod")
    {
        alert(this.Name());
        return ("CancelOperation");
    }
    return ("ContinueOperation");
}

 

But if you decide to move the code into a separate function of its own:

function Demo()
{
    alert(this.Name());
}

function Applet_PreInvokeMethod(name, inputPropSet)
{
    if (name == "CustomMethod")
    {
        Demo();
        return ("CancelOperation");
    }
    return ("ContinueOperation");
}

..the system will start giving errors saying method not defined.  This really gets in the way when there is not of field access and manipulation required in the function. One way out is to pass the this reference directly as an argument into the function.

function Demo(applet)
{
    alert(applet.Name());
}

function Applet_PreInvokeMethod(name, inputPropSet)
{
    if (name == "CustomMethod")
    {
        Demo(this);
        return ("CancelOperation");
    }
    return ("ContinueOperation");
}

 

Another way I have seen recently is to use a global variable for the applet and use that instead of the this. The variable has to be initialized in Applet_Load event

declarations()
{
    var g_oApplet;
}
function Applet_Load()
{
    g_oApplet = this;
}
function Demo()
{
    alert(g_oApplet.Name());
}
function Applet_PreInvokeMethod(name, inputPropSet)
{
    if (name == "CustomMethod")
    {
        Demo();
        return ("CancelOperation");
    }
    return ("ContinueOperation");
}

FINS CAP Buscomp Handler’s empty query problem

 

Currently I am working on a Siebel Financial Applications project using a lot of Business Rules Processor (BRPs) . The BRP way of working with Business Components is by using the various methods available under the  FINS CAP Buscomp Handler Business Service.

FINS CAP Buscomp Handler Business Service provides the following five methods:

• Query
• NextRecord
• GetFieldValue
• SetFieldValue
• InsertRecord

The BS works without a Business Object context, ie while specifying the Business Component on which to operate, the Business Object name is not provided. It is the only BS I know in Siebel which operates directly on business components without taking the BO context. But as we realized, this is not always the best way of operating. As the amount of data grew, we found the BRPs going slower and performance degradation.

On spooling out the SQL when the BRPs were running, we found that null queries being run in the tables, without a search criteria. When the InsertRecord method of the BS is used to insert a record into say..Opportunity BC which is based on S_OPTY table, the BS was running this query first.

SELECT
      T1.CONFLICT_ID,
      T1.LAST_UPD,
      T1.CREATED,
      T1.LAST_UPD_BY,
      T1.CREATED_BY,
      T1.MODIFICATION_NUM,
      T1.ROW_ID,
      T14.USAGE,
      T8.TRDIN_EXPIRE_DAYS,
      T7.NAME,
      T1.PR_DEPT_OU_ID,
      T7.INTEGRATION_ID,
      T7.LOC,
      T7.OU_NUM,
      T10.NAME,
      T7.CURR_PRI_LST_ID,
      T7.PR_BL_ADDR_ID,
      T7.PR_BL_PER_ID,
      T7.PR_SHIP_ADDR_ID,
      T7.PR_SHIP_PER_ID,
      T1.CONSUMER_OPTY_FLG,
      T13.BL_ACCNT_ID,
      T13.BL_CON_ID,
      T1.CHANNEL_TYPE_CD,
      T1.CURCY_CD,
      T1.CUST_ACCNT_ID,
      T14.PROJ_STAT_CD,
      T1.CLOSED_FLG,
      T13.GROUP_TYPE_CD,
      T13.DEPARTURE_DT,
      T13.ARRIVAL_DT,
      T4.STATUS_INBND_CD,
      T7.ROW_ID,
      T1.PR_CON_ID,
      T1.NAME,
      T1.NEW_LOAN_FLG,
      T13.OPTY_MARKET_CD,
      T12.STAGE_STATUS_CD,
      T13.OPTY_SEGMENT_CD,
      T4.STATUS_CD,
      T1.APPL_OWNER_TYPE_CD,
      T1.PAR_OPTY_ID,
      T5.NAME,
      T9.PAR_POSTN_ID,
      T5.PROJ_PRPTY_ID,
      T1.ALIAS_NAME,
      T1.PR_OU_INDUST_ID,
      T1.PR_OU_ADDR_ID,
      T1.PR_REP_DNRM_FLG,
      T1.PR_REP_MANL_FLG,
      T1.PR_REP_SYS_FLG,
      T1.PR_CMPT_OU_ID,
      T6.COUNTRY,
      T9.PR_EMP_ID,
      T1.PR_OPTYORG_ID,
      T1.PR_OPTYPRD_ID,
      T1.BU_ID,
      T1.PR_PRTNR_ID,
      T1.PR_POSTN_ID,
      T1.SUM_REVN_AMT,
      T1.SUM_CLASS_CD,
      T1.SUM_EFFECTIVE_DT,
      T1.SUM_COMMIT_FLG,
      T1.SUM_COST_AMT,
      T1.SUM_DOWNSIDE_AMT,
      T1.SUM_REVN_ITEM_ID,
      T1.SUM_MARGIN_AMT,
      T1.SUM_TYPE_CD,
      T1.SUM_UPSIDE_AMT,
      T1.SUM_WIN_PROB,
      T11.LOGIN,
      T1.PR_SRC_ID,
      T6.STATE,
      T1.PR_TERR_ID,
      T1.PROG_NAME,
      T1.PROJ_PRPTY_ID,
      T13.REL_TYPE_CD,
      T1.SALES_METHOD_ID,
      T12.NAME,
      T1.STG_START_DT,
      T1.CURR_STG_ID,
      T12.STG_ORDER,
      T1.SECURE_FLG,
      T1.OPTY_CD,
      T1.PGROUP_PUBLIC_FLG,
      T1.BU_ID,
      T2.FCST_CLS_DT,
      T2.FCST_REVN_CURCY_CD,
      T16.LOGIN,
      T17.EFFECTIVE_DT,
      T17.COST_AMT,
      T17.DOWNSIDE_AMT,
      T17.MARGIN_AMT,
      T17.WIN_PROB,
      T17.REVN_AMT,
      T17.ACCNT_ID,
      T17.CLASS_CD,
      T17.REVN_AMT_CURCY_CD,
      T17.QTY,
      T17.CRDT_POSTN_ID,
      T17.TYPE_CD,
      T17.UPSIDE_AMT,
      T19.FST_NAME,
      T19.LAST_NAME,
      T20.SRC_CD,
      T13.ROW_ID,
      T13.PAR_ROW_ID,
      T13.MODIFICATION_NUM,
      T13.CREATED_BY,
      T13.LAST_UPD_BY,
      T13.CREATED,
      T13.LAST_UPD,
      T13.CONFLICT_ID,
      T13.PAR_ROW_ID,
      T14.ROW_ID,
      T14.PAR_ROW_ID,
      T14.MODIFICATION_NUM,
      T14.CREATED_BY,
      T14.LAST_UPD_BY,
      T14.CREATED,
      T14.LAST_UPD,
      T14.CONFLICT_ID,
      T14.PAR_ROW_ID,
      T2.ROW_ID,
      T3.ROW_ID,
      T17.ROW_ID,
      T18.ROW_ID,
      T20.ROW_ID
   FROM
       SIEBEL.S_OPTY T1
          INNER JOIN SIEBEL.S_OPTY_POSTN T2 ON T1.PR_POSTN_ID = T2.POSITION_ID AND T1.ROW_ID = T2.OPTY_ID
          INNER JOIN SIEBEL.S_PARTY T3 ON T2.POSITION_ID = T3.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_SYS_KEYMAP T4 ON T1.ROW_ID = T4.SIEBEL_SYS_KEY
          LEFT OUTER JOIN SIEBEL.S_OPTY T5 ON T1.PAR_OPTY_ID = T5.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_ADDR_PER T6 ON T1.PR_OU_ADDR_ID = T6.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_ORG_EXT T7 ON T1.PR_DEPT_OU_ID = T7.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_ORG_EXT_ATX T8 ON T1.BU_ID = T8.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_POSTN T9 ON T1.PR_POSTN_ID = T9.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_PRI_LST T10 ON T7.CURR_PRI_LST_ID = T10.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_USER T11 ON T9.PR_EMP_ID = T11.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_STG T12 ON T1.CURR_STG_ID = T12.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_OPTY_TNTX T13 ON T1.ROW_ID = T13.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_OPTY_DSGN_REG T14 ON T1.ROW_ID = T14.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_POSTN T15 ON T2.POSITION_ID = T15.PAR_ROW_ID
         LEFT OUTER JOIN SIEBEL.S_USER T16 ON T15.PR_EMP_ID = T16.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_REVN T17 ON T1.SUM_REVN_ITEM_ID = T17.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_PARTY T18 ON T1.PR_CON_ID = T18.ROW_ID
          LEFT OUTER JOIN SIEBEL.S_CONTACT T19 ON T1.PR_CON_ID = T19.PAR_ROW_ID
          LEFT OUTER JOIN SIEBEL.S_SRC T20 ON T1.PR_SRC_ID = T20.ROW_ID
   ORDER BY
      T17.EFFECTIVE_DT DESC.

If you analyze the last part of the SQL, there is no “WHERE” clause with a search specification , nor are there and bind variables. This query will simply return all records present in the Opportunity Business Component. That’s right, its an empty query on the S_OPTY table and all other tables left joined. And this is fired every time the InsertRecord method is fired. I think Siebel tries to see if the record going to be inserted is not a duplicate of an existing record in the system, and it does this by first firing and empty query and then comparing the result with what we are trying to insert. But as the number of records in the tables grow, the performance degrades. And this is a vanilla/OOTB business service.

Anyway, we had to do away with “FINS CAP Buscomp Handler:InsertRecord” and replaced it with another vanilla BS: “Inbound E-mail Database Operations” Business Service and its “InsertRecord” method. The syntax is not exactly same, some modifications are required. But after using this BS, we found a tremendous improvement in speed in the system.

Reddit's database has only two tables

Steve Huffman talks about Reddit’s approach to data storage in a High Scalability post from 2010. I was surprised to learn that they only have two tables in their database.

Lesson: Don’t worry about the schema.
[Reddit] used to spend a lot of time worrying about the database, keeping everthing nice and normalized. You shouldn’t have to worry about the database. Schema updates are very slow when you get bigger. Adding a column to 10 million rows takes locks and doesn’t work. They used replication for backup and for scaling. Schema updates and maintaining replication is a pain. They would have to restart replication and could go a day without backups. Deployments are a pain because you have to orchestrate how new software and new database upgrades happen together.
Instead, they keep a Thing Table and a Data Table. Everything in Reddit is a Thing: users, links, comments, subreddits, awards, etc. Things keep common attribute like up/down votes, a type, and creation date. The Data table has three columns: thing id, key, value. There’s a row for every attribute. There’s a row for title, url, author, spam votes, etc. When they add new features they didn’t have to worry about the database anymore. They didn’t have to add new tables for new things or worry about upgrades. Easier for development, deployment, maintenance.
The price is you can’t use cool relational features. There are no joins in the database and you must manually enforce consistency. No joins means it’s really easy to distribute data to different machines. You don’t have to worry about foreign keys are doing joins or how to split the data up. Worked out really well. Worries of using a relational database are a thing of the past.

This fits with a piece I read the other day about how MongoDB has high adoption for small projects because it lets you just start storing things, without worrying about what the schema or indexes need to be. Reddit’s approach lets them easily add more data to existing objects, without the pain of schema updates or database pivots.

.

What is sfsutl, How Should SFSUTL.EXE be Used?

sfsutl.exe can be found in Siebsrvr\bin directory, in siebel versions 6 and older SFSUTL.EXE used to delte the orphan and old versions of attachments.

in Siebel 7 and Siebel 8 a new utility called SFSCLEANUP has been introduced.
sfsutl can be used to verify the integrity between database records and files in the Siebel File System, or to remove files from the Siebel File System that no longer have a corresponding database record.
SFSUTL works in two modes:

1. verify or report

2.move or delete.
1.Verify or Report Mode:
To use the utility in verify or report mode, enter a command string similar to the following:
sfsutl /u sadmin /p sadmin /c siebsrvr_siebel /d dbo /f e:\siebfile /x c:\sfsutl_output.txt
The output from this command could be easily imported into Microsoft utilities like Excel or Access for sorting and manipulation. See below for sample output from this command. There are three key statuses to note:
•Keeping - The file corresponds to a database record.
•Discard - The file does not correspond to a database record, and would be moved or deleted if sfsutl were run in that mode.
•Missing - An expected file does not exist for a database record.
2.Move or Delete Mode:
To use the utility in move or delete mode:
1.Create a separate or new folder (this will be used by sfsutl when moving the discarded files). It is recommended that users do not create this new folder as a subfolder of the existing Siebel File System. For example, if the Siebel File System is in e:\siebfile then create the new folder as e:\siebfilediscards.
2.Enter a command string similar to the following:
sfsutl /u sadmin /p sadmin /c siebsrvr_siebel /d dbo /f e:\siebfile /m e:\siebfilediscards /x c:\sfsutl_output.txt

Siebel Business Services

 

 

• Asynchronous Server Requests
• Data Validation Manager
• EAI Data Transformation Engine
• EAI Dispatch Service
• EAI File Transport
• EAI JMS Transport
• EAI Siebel Adapter
• EAI XML Converter
• EAI XML Queuing Service
• EAI XML Write to File
• EAI XML Read from File
• EAI XSLT Service
• FINS Data Transfer Utilities
• FINS Teller Converter Extensions
• FINS Teller UI Navigation
• Outbound Communications Manager
• PRM ANI Utility Service
• Read CSV File
• Row Set Transformation Toolkit
• SIA BC Utility Service
• SIS OM PC Service
• SIS OM PMT Service
• Shopping Service
• Spell Checker
• SSSE Address Parser (eScript)
• Synchronous Server Requests
• TNT SHM Workflow UI Service
• Transcode Service
• Unified Messaging Service
• Universal Inbox
• Usage Tracking Service
• Web Engine HTTP TXN
• Workflow Process Manager
• Workflow Utilities
• XML Gateway

Tools of the trade

Five years of Siebel EAI development, and I am still learning every day. One thing I quickly realized was that the Siebel Tools and Application system is not like the contemporary Integrated Development Environment (IDE) used in Java and .NET development. Sure, Tools can solve most of your problems, but every Siebel developer will eventually face a problem which has to be solved using some other tool/utility/script which may have to be written from scratch. Today, I thought I’d share what’s in my arsenal of tools.

Siebel Development

1. A good text editor is essential for any development need. For years I have been relying on window’s default notepad utility, which is good enough. But it is seriously lacking in features, and hangs when you try to open huge files. I use Notepad2 , Notepad++ and EditPlus. Each has first class CR/LF support, ANSI to Unicode switching, whitespace and line ending graphics and Mouse Wheel Zooming. EditPlus even has ability search and replace special characters (\n,\t) and works nicely with huuge files.
2. If you work deals with XMLs/XSLs, you will need a good XML/XSLT/WSDL editor. XmlSpy  has been my number one choice, followed by Oxygen. Though I have noticed that there are some minor differences in the XMLSpy XPATH engine between older and newer versions. The XPATH engine in Spy version 6 is similar to Siebel’s own EAI XSLT service. Some of the fine working XSLTs were throwing validation errors in the newer version of Spy, but they worked perfect in Siebel.
3. SOAP UI. This one deserves a special mention. Not only is it free, it has support for secure webservices , proxies and many other protocols. Its so easy to set up a stub/mockservices, and these have saved my life more than once.
4. Fiddler. I first used this way back in college, when I wanted to intercept and see the http messages being sent from my system for a project. It’s a free utility from Microsoft, and comes in handy in diagnosing web service related issues. Its got a scripting system, and can be used as mockservice too.
5. Network tools like PuTTy, WinSCP and FileZilla come here. I also use PuTTY to setup ssh tunnels when I want to route a request via another server.
6. UnixUtils. A unix developer swears by the huge number of commands at his disposal. Sadly, windows does not provide that many commands, and I thank the geeks for porting these awesome Unix commands over to Win32. These allow me to build bat files and scripts to solve recurring issues.
7. Although UnixUtils has windows port of grep and tail commands, the UI of BareGrep and BareTail and much more developer friendly.
8. Oracle SQLDeveloper, TOra and my old favorite, TOAD. You can’t be a Siebel developer without knowing SQL !
9. I’m sure all you Siebel developers have been in this situation: You have list of data you need to query in Siebel :

val1
val2
val3
The searchspec you need to build is : “val OR val2 OR val3” . Well, that’s all that Orit does. Frankly, I don’t know who developed this utility, but it is something developed by a Siebel developer. All it does is simply concatenate column wise data with ‘OR’ in between.

Other Siebel Things I found on the net

Its sad that Siebel does not provide an Out-of-box documentation feature, which can be used during and development. This is just one of the many problems I have faced.Nice thing is others have faced the same problem, and developed their own solutions for the problem.

1. The good folks at the Only Siebel blog have released Excel Macro tools which can pull config data for documentation.
2. Oli has graciously released a lot of his tools for free download. There are script analysers, data loaders and Tracer Tools.
3. Some useful utilities at the website of Sea Marvel Tech Solutions
4. Wait…one more utility for Siebel Documentation here.
5. Here is my own attempt at making an SQL Tracer.
6. Siebel provides dbisqlc to connect and run SQL statements on your localdb. But I find it painful when there are too many columns in the output, I have to scroll to see the data, and export. Sel2XL is a nice excel macro which does the same thing, and it allows excel formatting.
7. Sometimes, the easiest way out is direct SQL into the the database. There are SQLs for siebel issues, EIM Mappings, for UI mappings, and so many other issues.

General Use

1. Window’s default search feature can get irritatingly slow, specially if you need to search across drives and have to run complex search patters. Everything is an awesome ,high speed ,instant search utility for the NTFS file system. You have to try it to see the magic. And did I mention it is free ?
2. Teracopy is the default copy utility on my systems. Sure, the latest multicopy feature on Windows 7 & 8 are cool, but I still feel Teracopy’s interface is better.
3. Free Download Manager. For all those loong downloads.
4. Microsft’s Virtual PC. I use this to setup virtual machines for my Siebel POCs. Its free and no fuss to setup and use. This new version of Windows Virtual PC lets you run Windows XP applications next to your Windows 7 apps for the ultimate in backward-compatibility.
5. I have been using Liberkey suite since they came out some years ago. They have a free utility for all your day to day needs. NirSoft Utilities Collection is also a good choice.
6. Autohotkey, DoItAgain. Ultimate Windows Automation.

View Layout Cache in Siebel Enterprise

This is reblogged from http://ondemand-education.com. Those guys have some cool articles :-)


View Layout Cache in Siebel Enterprise:
This is a subject that comes up often enough in the classroom or in the office, so I thought we would post a short article about it. Before we begin, we need to set the scene. You are navigating through Siebel Call Center or whatever application you use, and you click Help - About View with the Shift key held down. Siebel will kindly tell you how the View Layout you were looking at was brought to you :
Not Cached :

Well, bad news. You are on a dynamic layout view (amongst other things, applets such as Explorer, Hierarchical, Dynamic Drilldowns, Personalization rules can all make the View Layout so dynamic as to be  ”uncacheable”). So the View Layout is never cached.
Server :

Well, so we are getting somewhere. The View Layout was retrieved from the Server and Web Server Cache.
Memory :

Potentially even better. The View Layout came from your Browser Cache. In fact, maybe you just got “Server” as the response, then returned to the same View a few seconds later. The Layout was now in your Browser cache, so you got it from the Browser not your Server. Cool!
Disk :

Your Siebel Object Manager on your Siebel Server has the WebTemplateVersion parameter set and there was no updated View Layout available, so the Persistent Disk Cache version was used. The View Layout you requested was found in the Browser Persistent Disk Cache. This may even have happened between sessions in the Application. Cool!
Digging around in your Browser cache folder will bring all sorts of interesting surprises if this is set up. For example, here is a cached HTML file that was in my Browser just after the previous session :

I guess the point here is to think about the different situations where this may impact us.

• Testing Average Load Times
• Testing Usage Scenarios and making Assumptions
• Choosing View Layout Templates carefully
• Putting Explorer or other dynamic Applets in Views
• Clearing your Browser Cache

There are a number of parameters  both in the CFG side of things and in the User Preferences that can affect the overall behavior, so watch out and take note of the Bookshelf on the subject of Improving Performance.

Siebel 8 Script Libraries

 

Quick question; will the following code snippet work ?

Business Service : BS1, contains only this code

function function1 ()
{
TheApplication().RaiseErrorText("function1  triggered");
}

There is no code in any other event/function of this BS. And now, the attempt is to trigger this BS via the following code:

var bs = TheApplication().GetService("BS1");
bs.function1();

Now there is something wrong about the second code snippet, right ? This is not the usual way to invoke a Business Service Method.  The practise is to use the InvokeMethod command, passing property sets for input and output.  But here is the output of running these in Siebel 8

 

This is an example of Script Libraries feature from Siebel 8 onwards. Developers can write multiple functions in business services, and then these functions get exposed , and the functions can be invoked directly as you would do on C/C++/Java. There is no need of adding code in  Service_PreInvokeMethod  event to expose the functions.

There are limitations though, such a business service’s functions can be invoked only via scripting. They cannot be used in WFs or BRPs. But if your functionality calls for lots of scripting, this feature surely comes in handy.

 

The ever friendly Oli has been posting some really tricky pieces of code for his code challenges. Head over there to learn scripting mistakes that creep up in code.

Happy Scripting !

View Refresh when clicking New Record in a view with Dynamic Toggle

 

Dynamic toggle applets were probably the first piece of automation a Siebel developer gets to work on; switch the applet depending on some field value. No scripting, nothing at the BusComp level, just Applet toggles. But issues crop in when the logged in user tries to create new record on the applet. Sometimes the view jumps or refreshes, specially when there are lots of applets stacked in the view. The user has to manually scroll down back to this target applet.

Oracle has a work around for this ‘defect’ documented here [ID 541100.1] , which involves loads of scripting at the applet and BusComp level. But I tried to come up with something with fewer lines of code.

Resulting solution: add the following code in the WebApplet_PreInvokeMethod section of the base applet as well as its toggle applets:

 

if (MethodName == "NewRecord")
{
this.BusComp().NewRecord(NewBefore);
return (CancelOperation);
}

 

Yep, I know, the code does not make sense at all. But for some reason, it works ! The view does not jump and the new record gets created right there in the applet. At at just 3 lines of code, it beats oracles long and elaborate code version.

Desk.Com- Service Cloud for SMBs

On Jan 31st Salesforce unveiled its customer service application for small & medium business enterprises.
It is called Desk.com & is based on Salesforce's acquisition of Assistly.
Desk.com is a cloud based offering for SMBs to support their customers.

Key Features -

• Build with keeping the Salesforce Social theme in the core, Desk.com allows the companies to support their customers over the major social channels like Facebook & twitter.


• Integration with Facebook & Twitter is the standard feature of the product and it takes few clicks to link organization's FB & Twitter accounts with Desk.com.


• Any or all the Tweets & FB posts on the linked accounts can be created & tracked as cases in Desk.com.


• Desk.com also supports all the traditional customer support channels like Phone, Chat & Email.


• Organizations can create a knowledge bank which can be made available to customers via their websites. This knowledge bank can act as the 1st step for the customers to resolve their issues.

Salesforce has also launched Desk.com for Mobile platforms. Desk.com for mobile is a HTML5 based application which supports all the major mobile platforms. Agents can respond to the customer while on move. All the major case management functionalities like sending responses, changing case priority, escalating the case etc. are available via Desk.com Mobile.

Pricing - 1st user license is completely free, create your account & start using it. After that it's US$ 49 per agent per month for unlimited usage. For part time support agents there is a flexible pricing option available which is US$ 1 per hour per user.

In this fast changing digital world where people spend a huge chunk of their time on internet nobody can ignore or deny the power of Social media.
But if Salesforce is targeting SMB's for this product then I am not sure how much the social part can be utilized by these organizations. Social interactions require a dedicated team to respond to Social media and if the responses are not handled by the experts then it can boomerang on the company and can have lasting negative impacts.

SMBs generally have very small customer service teams and they would like to respond to the actual customers/prospects rather than people posting random thoughts and queries on social media websites.
So I believe initially Desk.com will primarily be used for its traditional channel support & when the company grows in size and has enough support staff then they can start using the Social part of Desk.com.


Reference -http://www.youtube.com/watch?v=gFEbcDojo1A&feature=related

eScript–Nested ‘with’ has problems in 8.1.1.5

Recently we had the friendly guys from Oracle come over and review our current project. Over the years, we have had review comments coming from such reviews and now know what to expect. But this time, there was a new entry in the document.

Siebel eScript developers and basically anyone who has worked on ECMA style languages must have used the ‘with’ statement. The with statement assigns a default object to a statement block, so you need to use the object name with its properties and methods. Its makes coding easier when you need to do multiple actions on the same object. But nesting with statements , it seems, is not a good idea if you are planning to upgrade to version 8.1.1.5 which came out last year.

The With statement structure indicates that all methods within its block will be based primarily on the indicated object. When With blocks are nested, it is not immediately obvious which object’s method will be invoked. The code execution may not do what the developer intended.

with(firstbc)

{

ClearToQuery()

ExecuteQuery();

with(secondbc)

{

ClearToQuery()

ExecuteQuery();

}

}

If the script remains unchanged prior to upgrading to 8.1.1.5, there is a known defect where runtime errors will occur. Although this is currently considered a defect and intended to be corrected, nested With blocks are not a recommended scripting practice. All of the methods invoked in the second With block would also work on the object in the first With block. In this script, the developer was actually done using the firstbc object prior to starting the nested With, but simply chose not to close the block.
Now oracle says that :It is not recommended to nest With blocks. The first With block should be close prior to initiating a new With block or the object variables should always be used.
Now we have used countless nested with statements it handle complex business logic, and have never faced an issue. But we are now rewriting the code eliminating nested withs and using the complete object names. This is because we do have plans to upgrade some time in future, and its best to steer clear of rework then.

with(firstbc)

{

ClearToQuery()

ExecuteQuery();

secondbc.ClearToQuery()

secondbc.ExecuteQuery();

}

Update: Oracle SRs are here and here

New Year, first post.

 

Happy New year ,everyone. Yeah, I know, this post is long overdue.  I changed jobs some time last year, and the work at the new place is not exactly what I expected.  Crazy deadlines, unrealistic requirements, last minute changes…the works.

But I did get to learn more about this whole CRM world.. And here’s hoping I find more time to share more of what I learn.

I began my career on Siebel 5 years ago, and it has been my bread and butter. The tried and tested On-Premise mode of CRM installation has always been popular with the blue chip and Fortune 500 clients I had the opportunity to work for.  Although cloud based applications are gaining foothold, most of my employer’s clients steered away from sharing mission critical data on the web. They seem to feel more comfortable maintaining and storing their customers data in company’s storage rooms. A lot of them have have simply said no to SalesForce CRM because they don”t get to secure their customer’s data. But all that is changing.

SalesForce.com has understood this customer concern, and the have decided to do something about it. This year, they will introduce a new feature called Data Residency Option or DRO. Simply put, DRO will enable On Premise storage of mission critical data on Cloud.com servers, which can be setup inside client office locations.

DRO will be a part of database.com - a cloud database Salesforce made generally available. It gives an option to the customers of Salesforce to store their mission critical data at their own location and hence keeping complete control of the inward and outward flow of the data across the customer firewall.

The technique developed by Navajo, also called Virtual Private Saas, provides the cloud vendor, Salesforce.com in this case, a key that enables it to translate the encrypted data as it passes through its cloud application. The data is then re-encrypted as it leaves the cloud vendor's solution and returns to the customer's data source. The corporate data is unreadable on cloud provider's servers during this entire operation. VPS is available both as a cloud service, as well as an appliance sitting on the customer's local or Wide area network. With VPS, the customer is solely responsible for its data security as it will hold all the encryption keys.

The flip side to using such a technique would be the security of the encryption and decryption keys used for the process. It is highly critical to properly manage the keys as once the key is lost, the encrypted data can no longer be accessed. Hence, this calls for robust key management to avoid any such eventuality.

But, barring the above, In my view, this technique will overcome the most important impediment to cloud adoption and will be a foundation of technological acceptance as it addresses the key customer fear i.e. about potential data threats in the cloud.

Coming to the acquisition, Navajo systems, founded in 2009 was one of the existing encryption service providers for Salesforce. Salesforce decision to acquire Navajo hence made a lot of sense when other cloud based CRM tools such as Sugar CRM already has possible options for deployment on public clouds (Amazon EC2, Rackspace etc.), private clouds such as VMWare and also on-site behind customer firewalls.

According to a recent report from IBIS World, one of the world's largest independent publishers of U.S. industry research, CRM industry today stands at 60% on-premise deployments and 40% cloud based solutions (1). For customers who are looking for new purchases or upgrade of their legacy applications, DRO might just be the key decision influencer. Let's wait and watch!!

References:

(1) http://www.destinationcrm.com/Articles/Columns-Departments/Insight/Are-CRMs-Worst-Years-Behind-It-79254.aspx

Happy Christmas to One and All

Happy Christmas to One and All:

Wishing everyone who reads this a very happy Christmas and a prosperous New Year!

How To Restore Sharing Options And Old List Spacing In Google Reader

How To Restore Sharing Options And Old List Spacing In Google Reader:

Google sure has been busy lately. Gmail has a brand new look, Google+ received some new add-ons and even YouTube is getting a facelift. But did you notice the changes to Google Reader? If you’re a regular user, you must have noticed how the color scheme changed, how the spacing changed in list mode, and to top it all off, that you can’t share items anymore, unless you use Google+.

As opposed to Gmail, where you can control the spacing between items in the new look, no such option has been added to Google Reader. This means your screen is now less utilized and you can see less items in your feed, just because of added padding. And if you were used to sharing items via Reader’s sharing options, they no longer exists. The only way to share is via Google+. So what are avid Google Reader users to do?

Here are two add-ons that will help you restore some of these features and get your good old Reader back.

Reader Sharer [Chrome]

Reader Sharer is a simple Chrome add-on that restores the sharing functionality to Google Reader. If you want to continue sharing through Google Reader with its own sharing configuration, or if you simply don’t have Google+ and don’t feel like opening an account just so you can share, you should definitely try out Reader Sharer.

Once you install the add-on, head over to Reader and check if your sharing buttons have been restored. You might need to refresh the page to get them back. But sure enough, here they are!

Reader Sharer restores the entire Reader sharing interface. You can set up who you want to share with, and then share items or share with note, exactly like it used to be. The sharing settings are now back on your sidebar where they used to be, between “All items” and “Explore”.

Reader Sharer comes in two versions. One that simply adds the sharing options (linked above), and another one which also takes care of the new spacing problem in list mode. Using the second version, you can kill two birds with one rock – get your sharing options back and fix the spacing.

Reader Sharer [Firefox]

Reader Sharer Monkey for Firefox comes in just one version, the one that also takes care of the spacing problem. This is not a Firefox add-on, but a Greasemonkey userscript. In order to get it, you have to first install Greasemonkey, and then head over to the userscript page and install the script.

Now, when you open Google Reader, all your sharing options will be back, and the extra spacing in list mode will be reduced.

FixStyleSheet [Chrome]

If you’re OK with Google+ sharing, and don’t want to mess with sharing options, try FixStyleSheet for GoogleReader. This is a simple Chrome extension that does just one thing: it changes the new spacing in Google Reader and lets you use your screen efficiently again. Here is what Google Reader looks like in list mode with the new look:

It’s not that this looks especially bad, but many people have lots of different feeds, and the more items you have on your screen, the easier it is to scan through them and find what you really want to read. The extra spacing also makes the post excerpt smaller, which makes it just a bit harder to understand what the post is about without clicking.

If you’re ready to fix this, download FixStyleSheet, and take another look at Google Reader. The change is automatic, you don’t even have to refresh.

See how much more compact it is? On my 15’’ screen, it increased the number of posts I can see without scrolling from 13 to 23! That’s a lot of wasted space recovered.

Another small thing FixStyleSheet does is make the post view a bit wider and a bit more compact. This is what it normally looks like:

And this is what it looks like after installing the add-on. The title is now smaller, and the whole post stretches over a somewhat wider area, so it takes up less room on your screen.

The change is not huge here, but if you’re minimalistic and don’t care much for formatting, it’s a nice change.

Bottom Line

Changes to the user interface of a product you use regularly is always a tough ride. We all have our way of doing things, and when a company comes in and changes everything on us, we’re bound to be looking for ways to soften the blow. This doesn’t mean the change is necessarily bad.

Making users share only through Google+ is quite a different move, and is not necessarily meant to improve our experience as users, but to improve Google+’s standing. So don’t be shy, if you’ve been using the share option in Google Reader, get the add-on and resume your normal sharing routine.

What do you think of all these changes from Google? Do you like the changes to Reader, or are there other elements to the change you don’t like? Share in the comments!

Alter Session Parameter for Siebel Query

 

For Oracle 10g

alter session set optimizer_mode = first_rows_10
alter session set "_optimizer_sortmerge_join_enabled" = false
alter session set "_optimizer_join_sel_sanity_check" = true

Siebel 8 Local DB Encryption & Backend Access

 

Anyone who has worked on the Siebel version 8 flavours is bound to have run into problems with its new local db encryption feature. As a default setting, Siebel encrypts the local db with an RSA encryption key, which means the local db thus extracted, cannot be accessed via the backend. Tools and the locally installed client will continue to work, but if you need to actually debug data entry issues in the database, the system will just respond saying incorrect password.

Traditionally, there is a tool called dbisqlc, an executable present in the Tool\Bin folder, which is mean to access Sybase databases. I have used this tool numerous times in the past to debug data entry issues and run spooled SQL statements. But if your localdb is encrypted, you will need to provide some more inputs to dbisqlc so that it can open up the dbf file.

Thankfully, there are helpful documents on suppportweb here and here which explains everything in detail.

 

1. Determine the location of the local database that user wants to connect to and note down the full path of the database file for example %SIEBEL_CLIENT_ROOT%\local\sse_data.dbf.

2. Launch dbisqlc.exe from the %SIEBEL_CLIENT_ROOT%\bin directory to bring up the Connect to Adaptive Server Anywhere dialog. On the Login tab fill out the following fields.NOTE: The values for the User ID and Password have to be in upper case:

Field	Value
User ID	DBA
Password	<Enterprise Name> in ALL CAPITALS

NOTE: The default DBA password value is the enterprise name. If the enterprise name has less than 8 characters, the name is padded with consecutive digits 1234. For example:

o If the Enterprise Name is Siebel2005, then the DBA password is SIEBEL2005.

o If the Enterprise Name is Siebel, then the DBA password is SIEBEL12.

o

On the Database tab fill out the following field:

Field	Value
Database File	C:\Sea\local\sse_data.dbf

NOTE: Starting in Siebel version 8.0, you will need to run the following query to retrieve the encrypted value for the local database owner and enter this value on the Encryption Key field. 

SELECT PREF_CD, VAL FROM S_NODE_PREF s1, S_NODE s2 WHERE s1.PREF_CD ='RemLocSec:PlainKey' AND s1.NODE_ID = s2.ROW_ID AND s2.NAME='<mobile client name of the local database';

3. After clicking on the OK button, the user will connect to the local database. A message "Connected to database" should appear in the Statistics sub-window.

 

Knowing the DBA password for your local db can also be useful when the tables need to be extended.  Sometimes in Siebel tools, when you do an apply activate, the tools wizard goes into a hang and refuses to come out. I found that when I entered the userid as DBA and corresponding password generated as in the steps above, the tools system was able to complete the apply DDL step easily.

 

Also refer to this excellent post which explains how to reset forgotten passwords.

Java integration to Siebel Webservice

 

A few weeks back we had this requirement to have a Java client connect to our Siebel Webservice and do various operations. In this model, the Siebel side was the backend, and a Java applet was the frontend to the system. I setup the inbound Webservice in Siebel in no time, using ASIs. But the Java folks were having problems in setting up a connection to the system. They even said there were problems in the WSDL and Webservice, and that they were getting various parser errors on their side. Guess they were too dependent on eclipse, and they could not find an import WSDL feature on it !!

Truth is, Java is one of those languages which understands webservices very well, and if properly used, could make the integration work easiest to implement. You don’ have to build the SOAP request by hand (though, that is one option) as is done in some scripting languages. You just have to figure out how to generate the stub file, or the necessary class files into the system.

Now there are two ways to import a WSDL into a  Java system, you would use the WSDLtoJava.bat file if you are using the apache axis framework. This is when a Java servlet on Tomcat/Apache is talking to another server. I preferred the easier way to using the wsimport command as this is a simple client talking to a Siebel server. I will be using the Service Request ASI WSDL from a previous post.

You need to have the Java SDK installed and the paths properly configured on your system. Open up a command prompt window and type in  “java  -version” or “javac” to see if the paths have been added correctly.

Go ahead and import the wsdl using the command wsimport SR_WSDL.wsdl. Here I am running the command from the root of C: drive. You will see the importer at work generating class files.

You can ignore any warnings you see as long as you don’t get any errors. wsimport would have created a nested folder structure with multiple class files. Here the path created is C:\com\siebel\xml\sm_servicerequest.

Now its time to start writing your main java file which will make an instance of these class files and trigger the integration to siebel. You will have to know which class represents the webservice, here it is SMServiceRequestWS_Service.class. You can also generate the actual java files to see how the class and methods under them have been defined. Inorder to do this, use the command wsimport –keep.

This time wsimport will create the java files for each class file.

Back to our main java file. Import the generated class files using:

import com.siebel.xml.sm_servicerequest.*;

As can be seen, this string is actually the path of the generated class files. This is what my final Client.java file looked like :

///////////////////////////////////////////////////////////////////////////////////////////////////////////////

import com.siebel.xml.sm_servicerequest.*;

import java.io.Writer;

//the above namespace is from the generated code from the wsdl.

public class Client

{

static SMServiceRequestWS_Service service = new SMServiceRequestWS_Service();

public static void main(String[] args)

{

try

{

Client client = new Client();

client.doTest(args);

}

catch(Exception e)

{

e.printStackTrace();

}

}

public void doTest(String[] args)

{

try

{

SMServiceRequestWS pm = service.getSMServiceRequestWS();

// Building the Request hierachy

QueryPageSRInput req = new QueryPageSRInput();

req.setPageSize("10");

req.setViewMode("All");

req.setStartRowNum("0");

ListOfSmServicerequest list = new ListOfSmServicerequest();

ServiceRequest SR =new ServiceRequest();

list.getServiceRequest().add(SR);

req.setListOfSmServicerequest(list);

// Variable to store Response hierarchy

QueryPageSROutput res = new QueryPageSROutput();

// Invoke the service

System.out.println("Invoking the Webservice ");

res =pm.queryPageSR(req);

System.out.println(res.getLastPage());

for (int i = 0; i < res.getListOfSmServicerequest().getServiceRequest().size(); i++)

{

System.out.print(res.getListOfSmServicerequest().getServiceRequest().get(i).getStatus() + "\t");

System.out.print(res.getListOfSmServicerequest().getServiceRequest().get(i).getSRNumber() + "\t");

System.out.println(res.getListOfSmServicerequest().getServiceRequest().get(i).getOwner());

}

}

catch(Exception e)

{

e.printStackTrace();

}

}

}

////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

All the information you need to build up the request and parse out the response is in the .java files created by wsimport. As can be seen, the final code does not have any variables for the URL,namespace or SOAPAction. These details are taken care of in the .java files.

Time to compile and run the Client.java file. Commands are:

javac Client.java

java Client

The client instance should connect to the Siebel Webservice now :

This code runs a  Query and prints out the Service Request Status, RowId and Owner details.

That’s it !! This is all you need to have a java client invoking a Siebel Webservice.

Inbound ASI–Keeping it simple

 

What is the easiest way to setup a new inbound web service in Siebel ? Well, a lot depends on the actual requirement, the complexity of the schema, error handling features etc. If the requirement is really simple, I try to go for an Application Service Interface or ASI. And specially if the requirement calls for multiple operations at a single web service, then ASI is the way to go.

An Application Services Interface (ASI) is a release-independent interface published by Oracle that allows you to integrate Siebel applications with external applications. An ASI is a collection of related methods; each method contains input and output parameters. The methods and parameters are listed on the business service definition. Simple method parameters (such as a string or number) are defined directly in the service definition. Hierarchical method parameters are defined using integration objects

Lets assume that the requirement here is to expose a query operation as a web service. The end point would invoke a Siebel web service which would extract data in a schema. Simple query operation. Here is how to do it in an ASI.

Step 1 : Define your schema. Decide upon an already present Integration Object or design a new IO from scratch. Here I’m choosing a custom Service Request IO, with attachments as the child IC. Don’t forget to decide upon the user keys and status keys.

 

Step 2: Define the ASI business service. Create a new business service, and set the class as CSSEAIDataSyncService. Define a method for this BS as QueryPage. Here I have added one more method for InsertOrUpdate.

 

Define the arguments of the methods. There has to be at least one argument of type Integration Object. Mention the IO name you had chosen in Step1

Two Business Service User properties are required.

Instead of creating the BS, an existing ASI can be simply cloned, in which case you would only need to change the IO name.

 

Step 3: Expose the BS as an Inbound web service.  Compile the IO and BS. On Siebel 8, simply right click the BS and choose deploy as web service. Or you could setup the service yourself.

In the application, go to Sitemap > Administration – Webservices > Inbound Webservice.

In service name, give any name and set the namespace. The namespace can be taken from the IO userproperties.

In Service Port, choose the newly created BS. Set the binding and transport values. Here I have chosen SOAP_DOC_LITERAL and HTTP Transport

In the Operations applet, the methods of the custom BS will be available. Set them up, and clear the cache.

That’s it, your done !!  You can generate the WSDL, and this can be consumed by the end point. The end system will get to see the various operations exposed under the service.

Here is how the WSDL looks when consumed in XML Spy:

And on choosing QueryPage method, XML Spy will generate this SOAP Request.

Regarding the different methods that can be exposed, there are six to choose from. And if needed, you can also provide datamappers for the request or response.

ASIs implement error handling in their own way and return SOAP fault codes back to the calling system.

Siebel ASIs are prebuilt and can be used immediately. ASIs provide a release-independent integration interface to the Siebel application, which remains unchanged with each upgrade to a new release. This is one of those few areas in Siebel where there is an upgrade-proof guarantee from Siebel/Oracle.

Scripting and Task Based UIs

Siebel 8's task based user interface (TBUI) is a nifty feature, but it still needs some more polishing though. A really simple looking requirement came up the other day, and I was surprised that there was no out of box feature I knew to support it.

The requirement was to conditionally disable tasks in the Task View pane applet. The Task Groups have to be associated with the triggering views, and when the logged in user enables the tasks by clicking on its button, an applet opens up in the UI on the left side, always showing all the tasks associated with the current opened view.

Now we wanted to conditionally disable certain tasks depending upon the user's position, and there was no way of achieving this. On searching on the bookshelf, I found a way to trigger the task  from script.

if (name == "Test")
{

var inputPropSet;
var outputPropSet;
var taskUIsvc;

inputPropSet = theApplication().NewPropertySet();

outputPropSet = theApplication().NewPropertySet();

taskUIsvc = theApplication().GetService("Task UI Service (SWE)");

inputPropSet.SetProperty("TaskName","Create a Contact");

the outputPropSet is created. outputPropSet is not used to send results back to the task UI--!>

taskUIsvc.InvokeMethod("LaunchTaskFromScript",inputPropSet,outputPropSet);

return ("CancelOperation");

}

So now, instead of showing the tasks in the task pane applet,  we trigger it from scripts behind buttons in the UI. We have buttons for different tasks, and the buttons themselves are enabled/disabled based on positions.

I'm hoping Siebel provides an vanilla way of achieving conditional task enabling/disabling in the UI soon.

SQL Spools in Siebel and Trace commands

We have all been there; at some point or other, Siebel starts throwing SQL errors, or the application slows down due to some long running SQL statements.

“An error has occurred executing a Sql statement. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DBC-00105)”

The best way to figure out what went wrong is to spool out the actual SQL statement (could be query or insert/update or delete) which ran in the application.

You could turn on SQL spooling when the client starts using the /s option.

Or you could increase Log levels

Now both these options enables SQL spooling when the client itself starts; and the resulting file will contain every SQL statement which ran up until the error can be reproduced. Is there any way we can turn SQL logging on the fly, to spool up only the SQLs we want and ignore the rest ?

Turns out, there are script commands TraceOn and TraceOff, which can be used the spool out the SQL statements. Documentation can be found here.

We will have to start SQL tracing using script at the beginning of the even,and then stop it after the spooling is done. I found that these commands can also be used in COM controls.

So I have created a simple SQL instant spooler in Excel macros, which will do this for you, without the need for increasing log levels or writing scripts. I have tested it on Siebel 7.8 and Siebel 8.1 local and dedicated clients, and it works fine. All you need to do is

1) Open the Siebel local or dedicated client (does not work on the thin client)

2) Use the start and stop buttons on the sheet to enable SQL tracing.

3) The SQL which was run in Siebel between start and stop will be opened in notepad

You can download the SQL instant spooler here and try it out. You need to have Siebel installed properly and enable the macros on the excel when it is opened.

Cheerios !!

Fusion Event : Free Online Training

The Horses Mouth

via Antony Reynolds' Blog by antony.reynolds on 4/26/11

Oracle is providing a free online training session on the tools used to create Fusion Applications. 

Learn how Rich Enterprise Applications, powered by Oracle Application Development Framework (Oracle ADF), are developed, assembled and configured using Oracle Fusion Middleware technologies like Oracle JDeveloper, Oracle WebCenter, Oracle BPM Suite, and Oracle SOA Suite. These applications uniquely deliver:

• Desktop Quality, Multi-Channel User Experience
• Integrated Collaboration and Social Computing Services
• Enterprise Services like Content Management, BPM, Security and Entitlement
• Integration with Business Processes and Oracle Applications

Register Now!

 

Siebel 8.1 menu items not opening in IE 8.

Another issue I ran into in IE 8, regarding the Siebel 8.1 Mobile client. This issue was reproduceable on both debug and non-debug modes.

After the mobile client opened up fine, none of the menu items inside the UI framework would open. The menu items at each applet would not drop down, and even the Help->About View would not open up.

At first I thought the pop-up blockers were playing spoilsport again, but the problem persisted even after pop-up blockers were turned off.

Then , a colleague suggested making a change to the client CFG file. In my case, it was scomms.cfg.

1) Open the client CFG file.

2) Find this line :

               EnableFQDN               = FALSE

3) Change it to :

                EnableFQDN               = TRUE

And that fixed the problem !! I don't know what FQDN has to do with menu items, maybe its something wrong with the UI framework.

Siebel 8 debug mode problem with Internet Explorer 8 ?

The last few months have been some of the worse in my career so far. The hectic project schedule and huge amount of "last minute changes" left me very little time to relax. Hopefully, its all going to change soon.

I am working on Siebel 8.1, and had Internet explorer 7 running, which ran without any issues. After an upgrade to IE 8 (thanks to the IT guys), I found that the Siebel debug mode would no longer open. The IE window would open up and throw a  "page not found" error. But the Siebel client would open fine, when started via its own shortcut.

A little experimenting, and I found that inorder for the Siebel 8.1 debug mode to open up in IE, there should be no other instances of IE running. Just kill all other IE instances, and simulating the workflow should be fine.

Not sure if there is another way to fix this.