Siebel IP 18 - 2018 SOD

Oracle is going ahead and staying with Siebel. For now. They have just released the statement of direction for IP 2018.

At a high level the document describes features and improvements:

• Business agility - Siebel Composer enhancements for Web Tools and Parallel Development.
• Enhanced deployment and migration options.
• High Availability architecture with clustering support for the new Gateway
• Integration improvement via enhancements to the REST API
• Customer experience improvements with Open UI, including intuitive Dashboards
• Industry innovations - Product Configurator, cross-Industry User Dashboards, Oracle Policy Automation, Real Time Scheduler and Siebel UCM improvements.
• Autonomous CRM - Business Process Discoverer, Automated iHelp and Test Automation improvements

Access the Statement of Direction:

Innovation Pack 2018 (18.0) for Siebel CRM Statement of Direction / Planned Features (Doc ID 2328111.1)