Tuesday, April 26, 2011

Siebel 8.1 menu items not opening in IE 8.

Another issue I ran into in IE 8, regarding the Siebel 8.1 Mobile client. This issue was reproduceable on both debug and non-debug modes.

After the mobile client opened up fine, none of the menu items inside the UI framework would open. The menu items at each applet would not drop down, and even the Help->About View would not open up.

At first I thought the pop-up blockers were playing spoilsport again, but the problem persisted even after pop-up blockers were turned off.


Then , a colleague suggested making a change to the client CFG file. In my case, it was scomms.cfg.

1) Open the client CFG file.

2) Find this line :

               EnableFQDN               = FALSE

3) Change it to :

                EnableFQDN               = TRUE


And that fixed the problem !! I don't know what FQDN has to do with menu items, maybe its something wrong with the UI framework.

Monday, April 25, 2011

Siebel 8 debug mode problem with Internet Explorer 8 ?

The last few months have been some of the worse in my career so far. The hectic project schedule and huge amount of "last minute changes" left me very little time to relax. Hopefully, its all going to change soon.


I am working on Siebel 8.1, and had Internet explorer 7 running, which ran without any issues. After an upgrade to IE 8 (thanks to the IT guys), I found that the Siebel debug mode would no longer open. The IE window would open up and throw a  "page not found" error. But the Siebel client would open fine, when started via its own shortcut.


A little experimenting, and I found that inorder for the Siebel 8.1 debug mode to open up in IE, there should be no other instances of IE running. Just kill all other IE instances, and simulating the workflow should be fine.

Not sure if there is another way to fix this.